Terms of service



1.1 These standard terms and conditions ("ST&Cs") govern all the online sales of products (the "Products") as offered on the website www.lifa-air.shop by Lifa Air Limited or other Websites operated by Lifa Air Limited, a company incorporated under the law of Hong Kong Special Administrative Region of the People's Republic of China having registered office at Room 2002, Kai Tak Commercial Building, 317 Des Voeux Road Central, Hong Kong, ("LIFA AIR", "Lifa Air" or the "Seller") to any customer (the "Customer") and worldwide.
2.1 Placing an order for Products entails the Customer's full and unreserved adherence to these ST&Cs. In accordance with the law, these ST&Cs constitute the basis of the commercial negotiation and consequently prevail over any contradictory provisions that may derive from the Customer.


"EXW" : This term "ExWorks" represents the seller's minimum obligation, since the seller only has to place the goods at the disposal of the buyer or customer. The buyer or customer must carry out all tasks of export & import clearance. Carriage & insurance is to be arranged by the buyer or customer.

"Customer": Any legal entity or natural person purchasing Products from the Seller.
"Order": Action for the Customer to accept these ST&Cs by ticking the box "I have read and I accept the general conditions of sale", select a Product on the order page and validate the order process up to payment, according to the conditions set out below.
"Intellectual Property Rights": any information belonging to the Seller or to any other person and in particular patents, trademarks, designs and models, whether registered or not, logos, trade names, trade secrets, copyrights, inventions, methods and original know-how, databases, technical, commercial or financial information or any other intellectual property right that is subject to protection in one or more countries.
"Party": the Customer on the one hand, and the Seller on the other hand, referred to jointly as the "Parties".
"Products": the Products provided and marketed by the Seller, as presented on the Website.
"Website": the website www.lifa-air.shop or any other websites with online sale of Products operated by Lifa Air Limited.
"Seller": the company Lifa Air Limited, specialised in the design, manufacture and marketing of the Products set out above.


3.1 The Order is placed with the Seller by the Customer by selecting one or more Products which, in accordance with the selection, the Customer places in his "Cart".
3.2 Before validating the Order, the Customer shall expressly accept these ST&Cs, by ticking the box "I have read and I accept the general conditions of sale".
3.3 The Order is only validated after the Customer provides the information required for the successful completion of his Order and pays for it.
This information is as follows:
• Customer's name, billing address, email address, telephone number,
• delivery address and recipient’s telephone number.

3.4 The Customer warrants the accuracy of all this information. Should all or part of the delivery addresses prove incorrect, thereby obliging the Seller to return the orders to its warehouse, the Customer shall bear the consequences thereof and the Seller shall be entitled to charge administrative and transportation costs associated with returning the Orders.
3.5 The Customer's Order shall be systematically confirmed via email, at the address indicated by the Customer when placing the Order. This confirmation email shall include, in particular, an invoice in the Customer's name, summarising the identifying features of the Order.
3.6 In order to track the Order, the Customer may contact the Seller's customer service department at the following email address: customerservice@lifa-air.com.
3.7 The Seller reserves the right to refuse an Order from a Customer with whom there is a dispute over the fulfillment or payment of an Order or when the Customer has not complied with these ST&Cs.


4.1 The Order is placed subject to the availability of the Seller's stocks. In case of shortage of supply, the Seller shall inform the Customer via email of the additional delay associated with a new production, partial delivery or cancellation of the Order.

On receipt of this information, the Customer may be reimbursed for the price of the unavailable ordered Product within thirty (30) days of his claim.
4.2 In case of shortage of supply, the Seller cannot be held liable for the physical impossibility of honoring the Order.


5.1 The Products are delivered to the delivery address indicated when placing the Order. In order to optimise the delivery, it is advisable to provide an address to which the Order may be delivered during working hours.
5.2 The delivery times indicated after confirming the Order are average delivery times, provided for information only, and may vary according to the destination.
5.3 The Products ordered are delivered EXW of the Seller's facility in Hong Kong or any regional distribution centers elsewhere as chosen by the Seller to the destination country by and under the responsibility of the Customer. It is Customer's responsibility to provide the relevant local authorities with the necessary information and to ensure that the specific formalities for importing the Products into the territory of the destination country are complied with. Any customs duties or local taxes are borne solely by the Customer.
5.4 Seller's customer service department may be chosen by Customer in order to be responsible for delivery and shipping, with related costs incurred being paid by the Customer. Should a dispute arise on delivery, any claim must be sent within 48 hours to customerservice@lifa-air.com, in addition to any claims, remarks, reports or reservations made by the Customer to the carrier under legal conditions.
5.5 In the event shipping is arranged and handled by the Seller, delivery is made by SpeedPost or any carriers as chosen by Seller. Failing delivery to the address indicated by the Customer within seven (7) working days after the scheduled delivery date indicated by the Seller, the Customer may contact his Order by contacting the Seller at the following address: customerservice@lifa-air.com. However, the request for cancellation of an Order shall not be possible when the Order has been sent but prevented making a delivery by a case of force majeure, as set out in Article 12 of the ST&Cs and has been informed to the Customer as soon as possible.
5.6 In the event shipping is arranged and handled by the Customer, and upon receipt of Products by carrier appointed by the Customer, Seller has not any responsibilities as regards any and all shipping matters including without limitation failure to update shipping status, delay, damage, loss, etc.


6.1 The prices are EXW indicated on the Website in US$, excluding all taxes applicable in any legal jurisdictions, processing and delivery costs.
6.2 The prices indicated may be changed at any time without advance notice. However, the Products shall be charged at the rate in force when the Order was validated.
6.3 In the event of an Order to be sent to a country other than Hong Kong Special Administrative Region of the People's Republic of China, customs duties or other local taxes (local VAT, customs tax, import duties, etc.) are likely to be payable. These duties are borne solely by the Customer and are his full responsibility, both in terms of declarations and payment to the relevant authorities.


7.1 The Order shall be paid for by payment card once the Order has been validated. The payment cards accepted are Visa, MasterCard and American Express. The Customer's account shall be debited immediately after acceptance of these ST&Cs and validation of the Order, when the confirmation email is sent.
7.2 The Customer warrants that he has the necessary rights to use his payment card and that he is fully authorised to use it to pay for the Order. He also warrants that this card gives access to sufficient funds corresponding to the amount of the Order. Failing this, the Seller reserves the right to cancel the sale according to the conditions set out in Article 11.
7.3 For its part, the Seller uses a secure payment method. Consequently, the Seller cannot be held liable for any fraudulent or improper use of the Customer's means of payment, over which it has no control.


8.1 Upon each delivery of Products, the Customer must immediately check that the delivery received complies with the Order placed. This check shall be carried out using criteria which, unless specifically agreed in writing, are as follows: compliance with the place and method of delivery, compliance with the type and quantity of Products delivered in relation to the quantity accepted and acknowledged by the carrier when loading, and the condition of the packing boxes. As a minimum, Customer must ensure there is not any damage to the shipping carton.
8.2 If necessary, the Customer shall make his clear and precise remarks, report, reservations on the carrier's delivery or receipt slip or airway bill for future claim purposes. Simultaneously, the Customer shall also send a copy of the such carrier's delivery or receipt slip or airway bill letter to the Seller by email at customerservice@lifa-air.com and with explanation of the incident.
8.3 Should the Product delivered to the Customer not comply with the Order, the Customer may return it to the Seller.
8.4 If non-compliance is proven and confirmed by the Seller, the Customer may ask the Seller:
• either to have a Product delivered which complies to the one ordered (provided it is in stock);
• or to have a Product of equivalent quality and value delivered (provided it is in stock);
• or to be refunded for the price of the Product within thirty (30) days of his claim.

8.5 In the event of proven non-compliance, the return costs of the Product ordered and re-delivered to the Customer shall be borne by the Seller.
8.6 In the event of proven shipping damage and on condition that the shipping is handled by the Seller at relevant shipping costs paid by the Customer, the Customer is obligated to provide the Seller all required documentation for claiming purpose. The Seller will exercise its best effort to assist the Customer on such claim or insurance matter, however the Seller shall not be liable for any claim results which may be less than the price of the Order.

8.7 In the event shipping is arranged by the Customer, Seller has no obligation to assist the Customer in any claim or insurance related activities. The Customer hereby accepts and acknowledges that it is the Customer's own risks and responsibility to process any shipping damage claim in the event the shipping of Products is arranged or handled by its own.


9.1 The Seller shall retain full ownership of the Products until the complete payment of the price and incidental costs by the Customer and actual collection by the Seller of the sums due under the Order and prior to the transfer of the Products to the carrier.
9.2 Full ownership of the Products shall be deemed to be effectively transferred to the Customer upon receipt of Products by SpeedPost or carrier.

10.1 The use of the Website shall not confer any rights. All rights used or represented on the Website shall remain the Seller's exclusive property and cannot be reproduced, disseminated, sold, marketed or used for other than personal purposes by the users, whether Customers or not, without the prior and written agreement of the Seller.
10.2 Access to the Website is provided on an "as is" basis, accessible according to its availability and with no guarantee from the Seller. It shall be used at the user's risk. The Seller does not warrant that (i) the Website, the content and Products offered shall fully meet the user's expectations, (ii) the Website shall be uninterrupted and free from all errors, or that (iii) the Website shall not contain any viruses.
10.3 Computerised registries are kept in the Sellers' IT systems under reasonable conditions of security as proof of communications, orders and payments made by the Customer. Purchase orders and invoices are filed on a reliable and durable medium. The Seller shall take all steps to ensure the confidentiality of Internet exchanges and transactions.
10.4 The Seller may contact customers by mail, telephone, social media, SMS, text/picture/video message, fax, email about latest news and development of company Products. If customers prefer not to receive any direct marketing communications from the Seller, customers can opt out at any time by updating the their preferences through their registered account or a unsubscribe link provided. Upon receipt of customer's request, the Seller shall cease to use such personal data.